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Can machines do the work of civil servants?

Media Coverage 9 June, 2025

//While AI will undoubtedly reduce the size of the public workforce, humans will continue to play indispensable roles — as supervisors, ethical stewards and final arbiters in complex decisions.

It is dangerously naïve to assume that AI will always act in the best interests of humankind. This belief, often referred to as “anthropocentrism”, may eventually prove as outdated as the geocentric model of the universe. To safeguard public interest, governments must establish ethics committees to audit AI systems, revise regulatory frameworks, and ensure transparency. Such committees will be critical to preserving trust in AI-enabled governance.

In the long term, however, the efficiency gained from AI may allow governments to redirect saved human and financial resources to fulfill the pressing needs in sectors such as education, healthcare and social protection.

In sum, AI in government is not just a matter of automation; it’s about revolutionizing governance itself. If done right, an AI-powered state can more fairly and quickly fulfill citizens’ needs. But to get there, we need to strike a balance between efficiency and ethics, innovation and inclusion.//

Full article: https://epaper.chinadaily.com.cn/a/202506/09/WS68461569a310ad6769f22730.html (China Daily)